Delivery
We use the U.S. Postal Service (USPS) to deliver American Essence. The magazine is mailed at the beginning of every other month. If you subscribe before the 25th of any given month, your first issue will arrive either in the following month or the month after that.
For example, if you subscribe to American Essence anytime from Jan. 26 to Feb. 25, your first copy will be the March issue, which you will receive in March.
Please allow up to 3 weeks for your first magazine to arrive after our bimonthly mailing.
Payment
Subscribers will automatically be charged in advance based on their subscription plan.
All subscriptions with up-to-date payment methods will renew automatically. Payment is due and will be charged at the beginning of each billing cycle unless canceled.
One-time Purchases
One-time purchases such as gift subscriptions cannot be canceled or refunded.
Cancellation
Subscriptions can be canceled at any time. Cancellation requests must be received prior to the start of the next billing cycle. If the cancellation request is not received prior to the beginning of the next billing cycle, the subscriber will be charged for that next billing cycle and the cancellation will be effective at the end of that billing cycle.
In most scenarios, the subscription is canceled at the end of the billing cycle. Unless you request to cancel immediately, service and products will continue to deliver until the end of billing cycle. Once you cancel a subscription, you won’t be charged for future subscription payments. Past subscription payments will not be refunded.
All payments are non-refundable. American Essence reserves the right of final interpretation1. For special cases, a prorated payment may be issued after review.
Refunds
No refunds will be issued on any of our products. In the event of a cancellation, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancelation and the end of the current billing cycle. In the rare event that we do offer a refund, it is completely at our discretion and will be assessed on a case-by-case basis.
Missing magazines or other delivery issues will not affect the cancellation terms. However, American Essence grants subscription extensions for all missing products.
Purchased materials will continue to be delivered throughout the remainder of the current subscription, unless a request is made to stop receiving the products.
Customer Service
Any phone communications between you and American Essence staff may be recorded for training purposes.
Any subsequent communication between you and American Essence staff in any form may be used for training purposes.
By providing your email and phone number, you have automatically opted-in to our marketing and customer service emails and texts. You can opt-out of these notifications at any time.
We reserve the right to make changes to our print and digital products at any time.
